Formidable Hosting Privacy Policy

1. Introduction

Formidable Hosting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. This policy complies with UK GDPR and EU data protection regulations.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name and contact information (email address, phone number)
• Billing information and payment details
• Account credentials
• IP addresses and connection logs

Usage Data

• Service usage statistics
• Technical information about your devices
• Browser type and version
• Pages visited and time spent on our website

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process payments and send invoices
• Communicate with you about your account and services
• Improve our services and customer experience
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract Performance: To provide services you've purchased
• Legitimate Interests: To improve services and prevent fraud
• Legal Obligation: To comply with laws and regulations
• Consent: For marketing communications (which you can withdraw anytime)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is retained for 7 years after account closure for legal and tax purposes.

6. Your Rights Under GDPR

You have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@formidablehosting.com

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

8. Third-Party Services

We use the following third-party services:

• Stripe: For payment processing
• Analytics providers: For service improvement

These services have their own privacy policies. We ensure all third parties comply with GDPR requirements.

9. International Data Transfers

Your data is primarily stored in the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Cookies

We use cookies and similar tracking technologies. For detailed information, please see our Cookies Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website.

Contact Information

For questions about this Privacy Policy or to exercise your rights:

Email: support@formidablehosting.com

Location: Manchester, United Kingdom

Last updated: 02/12/2025